[Lustre-discuss] Is it still possible to get paid-for Lustre support ?

Sam Bigger samb at whamcloud.com
Tue Aug 16 17:59:20 PDT 2011

Whamcloud provides level 3 paid support for Lustre, but level 1 and 2
support is generally handled through a partner. This may be a bit of an over
simplification, but level 1 pretty much means someone logs the issue, level
2 means they check to see if it's been reported before and, if so, then they
see if a patch or workaround is available and help apply it. If it's a new
problem, then it's level 3 and thrown over the fence to Whamcloud to fix. We
are also hardware agnostic, so we don't care what you are using Lustre on.

Sam Bigger
Whamcloud, Inc.

-----Original Message-----
From: lustre-discuss-bounces at lists.lustre.org
[mailto:lustre-discuss-bounces at lists.lustre.org] On Behalf Of lamb
Sent: Tuesday, August 16, 2011 6:49 PM
To: lustre-discuss at lists.lustre.org
Subject: [Lustre-discuss] Is it still possible to get paid-for Lustre
support ?

Any team/company provide this kind of support?

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