[Lustre-discuss] LBUG on client: Found existing inode ... in lock

[Jim Garlick]

All LLNL bug reports to Sun are public.  We are willing to do the extra 
work to sanitize bug reports ourselves.  It's usually little or no
effort anyway - we rarely need to post an entire crash dump or a stack 
trace that includes application data.

I would encourage sites that may have chosen to keep their bug reports 
private due consideration of the negative side effects to reconsider 
their policy.  It sucks for the rest of us - ever had a bug closed as 
a duplicate of a private bug?

It's not really Sun's fault IMHO.  Customers can be so demanding :-)

Jim

On Thu, Aug 21, 2008 at 11:25:55AM -0400, Brian J. Murrell wrote:
> On Thu, 2008-08-21 at 16:40 +0200, Erich Focht wrote:
> > 
> > A more general comment: what is the use of invisible bugs, anyway?
> 
> You have to remember that we have customers who have sensitive data.
> Sometimes they need to share this data with us and yet not have it
> publicly consumable.
> 
> > I
> > suppose the bug has been set "private" by the reporter.
> 
> Likely.
> 
> > Wouldn't it
> > actually make sense to have all bugs open, such that others are warned
> > of the issue?
> 
> Ideally, yes, of course.  But given that there are users that are going
> to have sensitive data, providing a means for them to share that with us
> in order to help identify and fix a bug is a better choice than having
> them refrain from reporting the bug because they have no way to provide
> the data we need to debug it.  Wouldn't you agree?
> 
> > Guess if somebody doesn't want to disclose the company
> > on behalf of which the bug was reported, a mechanism for anonymizing the
> > reporter would make more sense.
> 
> Company may be one thing they want to remain secret, but more likely
> it's the actual data they don't want publicly viewable -- the data
> without which we can't fix the bug.  Not all data can simply be
> "anonymized".
> 
> > Anyway, I feel like hiding bugs is bad
> > in an open source project.
> 
> As I said, yes, it is not ideal, but is a better situation than just not
> having bugs reported.
> 
> In your particular case, when you reported your bug, work was already
> under way solving the problem in the private bug.  Ultimately that is
> good news for you as it will ultimately reduce the time until you will
> see a fix from what it would have been would that bug reporter have not
> bothered reporting it due to not being able to provide the information
> needed for us to debug it.
> 
> b.
> 



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